Ellie Makes a Friend Book Penguin Random House

Professionally packed and fast shipping

Our long-standing partnership with UPS FedEx DHL and other international carriers lets us offer an array of shipping services. Our warehouse staff is extremely skilled and will package your goods in accordance to our precise and precise specifications. Your products will go through an exhaustive inspection and securely secured prior to being delivered. We deliver to thousands of clients every day from all over the world. This is a sign of our dedication to being the largest online retailer worldwide. The warehouses and centers of distribution are located in Europe and the USA.

Note: Orders that contain more than one product are assigned a specific processing time depending on the specific product.

Before shipment, all ordered items will be thoroughly examined. Currently, most orders are shipped within 48 hours. The expected delivery time will be between 3-7 days.

Returns

The stock is constantly changing. It is not managed entirely by us since we are involved with multiple organizations, such as the factory and our storage. The stock levels may fluctuate at any given time. It is possible that stocks could be depleted after your order has been placed.

Our policy is valid for 30 days. However, if 30 days have passed from the date you purchased the item, we cannot provide a refund or exchange.

To be eligible for a refund the item must be in good condition and in the same state as you received it in. The item must be in its original packaging.