JellyCat – If I Were a Kitty Book JellyCat

Fast Shipping & Professional Packing

We are able offer many shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse staff are highly trained and will wrap your goods in accordance with our exact and accurate specifications. Your goods will undergo an extensive inspection and be properly packaged prior to being delivered. We deliver to thousands of customers each day across multiple countries. This shows that we're committed to be the largest retailer online in the world. Warehouses and distribution centers can be found in Europe as well as the USA.

Orders with more than one item are assigned processing periods for each item.

Prior to shipping, we examine the items ordered carefully before shipping. The majority of orders are delivered within 48 hours. Delivery is expected to take between 3 and seven days.

Returns

The inventory is always changing and we cannot completely manage it because of the fact that multiple parties are involved, including our warehouse and factory. Stock levels can fluctuate at any moment. It is possible that stock may run out after the order has been made.

The policy is for 30 days. If 30 days have passed without a trace since the purchase, unfortunately we can't offer an exchange or refund.

To be eligible for return it must be in its original packaging, unopened and in the same condition as when you received it. It must also be returned in the original packaging.